Resources to help you make a complaint
We know that making a complaint about NHS or social care services can be confusing.
We have worked with Citizens Advice to provide you with the information you need to make a complaint when things go wrong.
You can also contact us to find out how to get help with making your complaint.
Local complaint services
POhWER
In Wandsworth, POhWER offers the Independent Health Complaints Advocacy Service for people who wish to make a complaint about treatment they received, that was provided under the NHS.
Read more information about how their Independent Health Complaints Advocacy Service can help you
VoiceAbility
VoiceAbility provides a range of advocacy services for Wandsworth residents, including Independent Mental Capacity Advocacy (IMCA), Care and Support Advocacy, and Community Advocacy.
Find out more about how they could help you
Patient Advice and Liaison Service (PALS)
The PALS team at St George’s University Hospitals NHS Foundation Trust is a patient friendly, easy-to-access service designed to provide a personal contact to assist patients, relatives and carers.
PALS can offer you on-the-spot advice and information when you have queries or difficulties regarding our services or the care you have received.
You can find more information on the help and support they offer on their website.
Wandsworth Council
Unfortunately there are times when things go wrong, and as part of their commitment to high-quality services, Wandsworth Council are making sure that they listen to your complaints.
Find out more about how to make a complaint with Wandsworth Council about their services including social care services funded by the Council.
Local Government and Social Care Ombudsman
The Local Government and Social Care Ombudsman looks at individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services.
They are a free service.
Parliamentary and Health Service Ombudsman
The Parliamentary and Health Service Ombudsman make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations.
Their service is free.
Tips and tools for making a complaint
Adult social care complaints
Practical help you can use to make a complaint about adult social care services, including flowcharts, helpful tips and sample letters.
NHS Hospital complaints
This information applies to all patients in NHS hospitals. It also applies if you're being treated in a private hospital when the treatment is funded by the NHS.
Mental health services complaints
If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint.
Other NHS services
NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out more about complaints about other services.
Whistleblowing
Find out information about how a staff member can report a problem in the NHS or an adult social care service
Complaints about NHS services
Information on how to complain on behalf of someone else, top tips for making a complaint and sample letters.
