SWL Healthwatch organisations collaborate with LDC Confederation to elevate the voices of dentistry patients into health policy

Who are South West London Healthwatch organisations?    

There are 152 local Healthwatch organisations across England. Each of these organisations work with their local population to understand their experience of health and social care; to provide support to help people find the services that they need; and to act as a ‘critical friend’ to local and system-level providers and decisionmakers to ensure that the patient and public voice informs the design, implementation, and evaluation of health and care services. Importantly, local and system-level providers have a statutory obligation to respond to Healthwatch’s feedback and questions.

Six independent Healthwatch organisations (Healthwatch Croydon, Healthwatch Kingston upon Thames, Healthwatch Merton, Healthwatch Richmond upon Thames, Healthwatch Sutton, and Healthwatch Wandsworth) are located within the borders of the South West London Integrated Care System. These organisations are collaborating to identify areas of public concern that cut across their local populations and for which service-design and delivery decisions are made at the ICS level.

What needs improvement    

Despite these initiatives to improve accessibility and affordability, the LDC and Healthwatch recognise areas for improvement. Whilst some patients are satisfied with the services available, all six Healthwatch organisations have heard from their local populations about struggles to access an NHS dentist and the high costs associated with both NHS and private care. The consequences of the massive unmet need in South West London have been devastating; Healthwatch organisations have learned, for example, about patients living in pain for months before accessing care, people removing their own teeth, and people not being able to afford crowns after their teeth have been removed, with concerns about their dignity and wellbeing. People are also struggling to access primary care dentistry, increasing risk of acute dental disease and associated high treatment costs. Moreover, in conversations with local dentistry leaders, South West London Healthwatch organisations have heard that many dentists may be forced to give up their NHS contracts as a result of unrealistic contractual obligations; unless contractual reform is implemented, this will compound the current dentistry affordability and access crisis.