Healthwatch Wandsworth response - No Rights Ignored-No Voices Unheard

What We Found

Feedback from the Local Mental Health Support Group:

• “Once a year you meet to receive your support plan, then you don’t see anyone again for another year, no follow ups.”
• "Things change in a year and there is no opportunity to meet and review your progress or change your plan due to circumstances.”
• "Some didn’t know that they could change their mind if they were not happy with their support/care plan."

Feedback from the Local Charity:

• "I would like to talk about the future and jobs."
• "I would tell staff at the charity if I am not happy.”

Feedback from the local Learning Disability Group:

• “I have to keep telling my doctor to stop using medical jargon because I have a learning difficult and I cannot understand it.”
• “I am involved in about 50 – 70% of the time when it comes to decisions about my care/support plan.”

Feedback from the local Carers Support Group:

• "Professionals are not listening to carers and carers are being left out of conversations and not being respected as the person’s expert.”
• "Lots of carers feeding back that they do not have a care/support plan in place for the person they care for.”
• "Care plan has to be more flexible – an annual review meeting is not feasible as circumstances change and these changes are not taken to account as no follow up from annual meeting.”