Consultation on pharmacy standards
The General Pharmaceutical Council (GPhC) developed nine standards for Pharmacists to ensure that patients receive safe and effective care and can maintain and improve their health and wellbeing. Read about experiences local people shared with us.
What we did
The new standards focus on person-centred care.
Healthwatch Wandsworth launched a survey to measure the experiences and satisfaction levels of local residents with their current pharmacy services to measure current practice against the newly developed standards and informing future strategy.
The consultation was open from May to June 2016.
Key Findings:
- The services that patients receive differ depending on the type of pharmacy they visit. Whether a local one or a big chain.
- Most respondents use their local pharmacy.
- The new standards could enhance communication between GP’s and pharmacy leading to better integration of services. However, data protection protocols would need to be implemented first.
- Our survey measured local peoples' experiences and satisfaction levels with their current pharmacy services to measure current practice against the newly developed standards.
- It was clear that the majority of respondents accessed local pharmacists and not high street or chain pharmacies because they felt that this gave them a different type of service.
- It was important to respondents that they have a pharmacist that:
- is accessible
- knows them
- they can be confident in any advice provided.
Read our report on the consultation on pharmacy standards for more information.
Download our report to read more
Report on pharmacy standards
If you need this report in a different format, please email
enquiries@healthwatchwandsworth.co.uk or call 020 8516 7767