1. Urgent Care Consultation

    Report -

    Many people want to know where to go when they need urgent health advice, treatment and care at any time of the day or night. Find out about how our report highlights some important consideration for people designing the urgent care system.

  2. Intermediate Care at St John’s Hill and Brysson Whyte centres

    Report -

    Healthwatch Wandsworth visited St John’s Hill and Brysson Whyte centres that provide Intermediate Care to people in Wandsworth. Read our report on what people said about their care.

  3. Enter & View visit to Mary Seacole Ward

    Report -

    A visit was organised to Mary Seacole
    Ward at Queen Mary’s Hospital, Roehampton, which provides an Inpatient Elderly
    Rehabilitation Service.

  4. Enter & View visits to Ronald Gibson House

    Report -

    Intermediate Care (IC) is intended to be a range of integrated services that promote faster recovery from illness; prevent unnecessary acute hospital admissions and premature admissions to long-term care and support timely discharge from hospital.

  5. News from our Assembly - 22nd June 2016

    Report -

    At our event in June we heard about plans for improving outpatients at St George's Hospital and how Wandsworth Council have a standard to make sure their information is accessible for people. Read more about it in our report.

  6. Improving local services - the Wandsworth Health and Care Plan and improvements to outpatients

    Report -

    At our event in May 2019 those in charge of local health and care services told us of plans to make improvements to services across Wandsworth and also specifically for hospital outpatients. Read the report on what attendees thought about the plans.

  7. Enter & View visit to St Georges Hospital

    Report -

    Healthwatch Wandsworth were invited to visit three senior health wards at St George’s Hospital, Tooting to talk to patients and carers in September 2017.

  8. Enter & View Visit to Champneys Ward and Dialysis Services

    Report -

    Members of Healthwatch Wandsworth’s ‘Enter & View’ team made three visits to Champneys Ward and Dialysis service at St George’s Hospital to learn about the renal services that were being provided in February/March 2017.

  9. Healthwatch Wandsworth report on Sheltered Housing schemes in Wandsworth

    Report -

    Healthwatch Wandsworth visited sheltered schemes in Wandsworth. This work was done in partnership with the Older Peoples Forum

  10. Enter & View Visit to Colliers Wood Dialysis Unit

    Report -

    Members of Healthwatch Wandsworth’s Enter & View (E&V) team visited the Colliers Wood Dialysis Unit provided by Fresenius Medical Care Renal Services Ltd to hear from patients their experience of treatment and care.

  11. Enter & View Visit to Crocus Ward

    Report -

    A visit to Crocus Ward, Springfield Hospital, was organised by a team of five authorised volunteers from Healthwatch Wandsworth on October 26th 2016.

  12. Enter and View Visit to Ward 2, Springfield University Hospital

    Report -

    We visited Ward 2 at Springfield University Hospital. Ward 2 is a ward for both men and women who have serious mental health issues. We talked to staff and patients. Our report is based on what people told us and what we saw during our visit.

  13. Enter and View visit to Laurel Ward, Queen Mary’s Hospital

    Report -

    Healthwatch Wandsworth visited Laurel Ward at Queen Mary’s Hospital, Roehampton, a mental health ward for men. We talked to staff, patients and patient’s relatives and our report is based on what people told us and what we saw during our visit.

  14. Enter and View visit to Ashley House Supported Living Scheme

    Report -

    We spoke to tenants living in Ashley House Supported Living Scheme. We’ve written our report of what people told us.

  15. Enter and View visit to 120 Besley Street Supported Living Scheme

    Report -

    We went to speak to tenants living in 120 Besley Street to find out their experiences of the supported living scheme. We’ve written our report of what people told us.

  16. Enter & View visit to Ensham House Extra Care Housing Scheme for Older People

    Report -

    Healthwatch Wandsworth were invited to visit Ensham House Extra Care Housing Scheme for Older People to hear tenants’ views of the quality of care they were receiving. We’ve written our report of what people told us.

  17. Enter and View visit to Chestnut House Extra Care Housing Scheme for older people

    Report -

    Healthwatch Wandsworth were invited to visit Chestnut House Extra Care Housing Scheme for older people to explore the individual quality of care. Our report is based on what people told us and what we saw during our visit.

  18. A Strategic review of how Healthwatch Wandsworth uses Enter & View to support its objectives

    Report -

    Our local Healthwatch undertakes 'Enter and View' visits to health and social care services to make recommendations where there are areas for improvement. Read our review of the future direction of the Enter and View programme in Wandsworth.

  19. Leaving Hospital: The experience of patients being discharged from St George’s Hospital

    Report -

    Following the Wandsworth Link visit to St George’s in 2010, Healthwatch Wandsworth returned to St George’s 3 years later to see what has changed with hospital discharge. Our report is based on what people told us.

  20. Improving the practice of hospital discharge and the provision of after care in Wandsworth.

    Report -

    We spoke to patients and carers about the experience of being discharged from hospital. Our report is based on what people told us and what we saw during our visit.

  21. Enter & View visit to St George’s Hospital – Departure (Discharge) Lounge

    Report -

    We went to speak to people who were discharged from St George's Hospital via their Departure Lounge. Read our report about what people told us and what the hospital will be doing about our recommendations.

  22. Local views on an Integrated Model for Intermediate Care Services

    Report -

    Intermediate Care services offer short-term care to patients and aims to increase independence & recovery. Wandsworth Council is developing an integrated model of care and wants to understand how these services can be improved for patients.

  23. Wandsworth experiences of digital and telephone health and care appointments

    Report -

    We worked with the local NHS on a survey on digital and telephone appointments with focused interviews with elderly residents and people with learning disabilities and people with autism. Over 500 people took part. Read what they had to say.

  24. Findings from the Healthwatch Wandsworth Assembly – 25 March 2021

    Report -

    We discussed priorities for patient and public involvement in the coming year at our Assembly in March 2021. We discussed this in groups and also focused on hospital discharge. Read our report for the key highlights about what people told us.

  25. Developments to hospital discharge since our visit to the Departure Lounge at St George's Hospital

    Report -

    We spoke to people leaving hospital via the 'Departure Lounge' at St Georges Hospital in 2019. Read on to hear about how the organisation has worked on their action plan to address what people told us.

  26. Find out about what we've achieved together in 2020-21

    Report -

    Read our annual round-up of what we've been working on and how people in Wandsworth have helped us shape our local health and social care services.

  27. Experiences of managing health and care during the coronavirus pandemic 2021

    Report -

    Read more about the experiences of people living in Wandsworth about what they feel has worked well or less well for health and social care services during the coronavirus pandemic and how things should develop in the future.

  28. Experiences of Long Covid

    Report -

    Read more about the experiences of people living in Wandsworth and neighbouring boroughs about managing Long Covid or long-term effects of another virus, and about the health and social care available in the borough for these conditions.

  29. Our work with carers to improve what happens when you go home after a hospital stay

    Report -

    Thanks to people who spoke to us about caring for someone who was discharged from hospital, we have influenced a wide number of developments in support for carers and people discharged from hospital.

  30. Read about the difference our work together achieved in 2022-3

    Report -

    Read on to find out about what our collaborations with the community have achieved over the past year.

  31. Improving the experience of leaving hospital - our work with carers

    Report -

    Thanks to people who spoke to us about caring for someone who was discharged from hospital, we have influenced a wide number of developments in support for carers and people discharged from hospital.

  32. Local people tell us what they think of virtual hospital treatment at home

    Report -

    We asked people what they thought about new ways to support people at home rather then in hospital. Read what they told us about the possible benefits and their concerns.

  33. Carer experiences about hospital arrangements through to discharge

    Report -

    We are grateful to the carers supporting their friends and family in Wandsworth who attended our December 2023 event focused on improving arrangements for leaving hospital.

  34. Report on the Springfield Mental Health Hospital & Springfield Village redevelopment

    Report -

    Read about our Enter and View visit to Springfield Village in November 2023 where we spoke to service users, carers, staff and others about the redevelopment.

  35. Report on patient experience at Queen Mary’s Hospital, Roehampton

    Report -

    Read our report on patient experience of the Community Diagnostic Centre at Queen Mary's Hospital in Roehampton.